Up to 40% off select products
Frequently asked questions
How can I view my order status?
Log in to your account under My Orders. There you will see the preparation status and real-time tracking. If the order appears as "prepared" but still does not show tracking, it means that the shipping agency has not yet registered it; the link will be updated in the coming days.
How do I track my order?
When your order ships, you will receive an email with a tracking code (track & trace). This allows you to see where your order is at all times. Tracking may take up to 48 hours to become available after the shipping notification.
How do I start a return?
To make a return, please do so through the following link: https://tantraspain.com/en/pages/eu-formulario-desistimiento
If you need help or have any questions, you can contact our team at ventas@tantraspain.com or via WhatsApp at +34 636 585 351.
What conditions must my order meet for you to accept a return?
For us to accept your return, the request must meet these requirements:
- Timeframe: You have 14 calendar days from the date you receive your order to request a return.
- Condition of the garment: Items must be unused and in perfect condition.
- Packaging: Products must be in their original packaging.
- Request channel: You can start the process from the following link: https://tantraspain.com/en/pages/eu-formulario-desistimiento
- Who pays for the return: Return shipping costs are at your expense, unless the product is defective or Tantra has made an error (in which case Tantra assumes the costs).
- Refund: Once Tantra receives and approves the return, the refund will be issued via the same payment method used for the purchase within a maximum of 14 calendar days.
If your case is a defective product or our error, please write to us first at ventas@tantraspain.com with photos and your order number to prioritize your request.
How do I cancel my order?
If you wish to cancel your order before it is shipped, please email us at ventas@tantraspain.com or contact us on WhatsApp at +34 636 585 351, providing your name, phone number, and order number.
Our team will review your request with priority and confirm if it is still possible to cancel the order before it is processed for shipment.
Can I modify my order?
If you wish to modify your order, please write to us at ventas@tantraspain.com or on our WhatsApp at +34 636 585 351, providing your name, phone number, and order number.
Our team will review your request and confirm if the changes are still possible.
What is the shipping cost and how long does it take?
Shipping costs depend on your order value:
- Orders under €50: standard shipping for €6.50.
- Orders of €50 or more: free standard shipping.
Delivery times are:
- Spain: between 2 and 5 working days from order dispatch. Although most orders are usually delivered the next day, we indicate this timeframe to cover possible incidents with the transport company.
Once your order has been dispatched, you will receive an email with the tracking number so you can check the status of your shipment at any time.
Do you ship internationally?
Yes, we ship internationally to a wide selection of countries.
During the checkout process, you can verify if we ship to your country, as well as check the shipping costs and estimated delivery time before finalizing your order.
International shipments have an estimated delivery time of 4 to 7 business days from the dispatch of the order.
Once your order has been shipped, you will receive an email with the tracking number so you can check the status of your shipment at any time.
How long does it take for my order to arrive outside of Spain?
International shipments have an estimated delivery time of 4 to 7 business days from the date of order shipment.
During the purchase process, you will be able to check the available shipping options, as well as the estimated delivery time for your country before finalizing the order.
Once your order has been shipped, you will receive an email with the tracking number so you can check the status of your shipment at all times.
How long does it take for my order to arrive within Spain?
Orders within Spain are delivered by standard shipping, with an estimated delivery time of 2 to 5 business days from the date of dispatch. Although most orders are usually delivered the next day, this timeframe accounts for potential issues with the shipping company.
Once your order has been shipped, you will receive an email with a tracking number so you can check the status of your shipment at any time.
What do I do if my order arrives with a damaged or defective item, or if an item is missing?
If upon receiving your order you find that an item is damaged, has a manufacturing defect, or an item is missing, please contact us as soon as possible via ventas@tantraspain.com or WhatsApp at +34 636 585 351. Provide your order number and attach photos of the garment and the package received so we can review your issue.
Once the case has been verified, our team will offer you the most suitable solution, whether it's sending a new garment, an exchange, or a corresponding refund.
Can I change the delivery address after placing my order?
Yes, as long as the order has not yet been prepared or shipped. Please contact us as soon as possible at ventas@tantraspain.com or via WhatsApp at +34 636 585 351, indicating your order number and the new delivery address. We will do our best to make the change.
What payment methods do you accept?
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Maestro
- UnionPay
- PayPal
- Klarna
- Shop Pay
- Google Pay
All payments are processed through secure payment platforms, ensuring the protection of your personal and banking data. The available payment method may vary depending on the country from which you make the purchase.
Can I pay in installments with Klarna?
Yes. With Klarna, you can shop now and pay later, or split the cost of your purchase, provided this option is available for your order. Simply select Klarna as your payment method at checkout and choose the option that best suits you.
How do I know what size to choose?
On each product page, you'll find the "Find my size" option, where you can consult our size guide and choose the size that best suits you.
Style note: One-size garments have a loose fit. In the size guide, you will find measurements and recommendations to help you choose the most suitable option.
I need to contact customer service.
If you need help, we will be happy to assist you. You can contact our team via:
- Email: ventas@tantraspain.com
- WhatsApp: +34 636 585 351
Our team will respond as soon as possible to help you with any questions.
Do you ship to the Canary Islands, Balearic Islands, Ceuta, and Melilla?
Yes, we ship to the Canary Islands, Balearic Islands, Ceuta and Melilla.
Delivery times and shipping costs may vary depending on the destination. You can check the amount during the purchase process or contact our team if you have any questions.
How do I manage a size exchange?
If you need to change the size of an item, please contact us by writing to ventas@tantraspain.com, indicating your name, order number, and the size you wish to request.
Our team will review your request and inform you of the steps to follow to manage the exchange.
What happens if I'm not home when the delivery driver comes by?
If you are not home at the time of delivery, the shipping company will attempt a new delivery or instruct you on how to pick up your order at a nearby collection point, according to their terms of service.
If you have any issues with the delivery, please contact us and we will be happy to help you.
What do I do if my tracking says "delivered" but I haven't received anything?
If your order tracking indicates that it has been delivered but you have not received it, we recommend first checking if it was collected by a family member, neighbor, or your building's reception desk.
If you still cannot locate the order, please contact us by writing to ventas@tantraspain.com, indicating your name and order number. We will review the issue with the shipping company and help you resolve it as soon as possible.
Where do I enter my discount code?
You can enter your discount code during the checkout process, in the "Discount Code" section on the payment screen.
Once entered, click "Apply" for the discount to be reflected in the total order amount.
If you have any problems applying your code, please contact us at ventas@tantraspain.com and we will be happy to help you.
Information
Do I have to create an account?
Creating an account is not mandatory, but it is highly recommended to optimize your experience. By registering, you will be able to log in faster on future visits, manage your orders more efficiently, and receive recommendations tailored to your needs.
Creating an account allows you to make the most of our services and save time on your next purchases.
How do I change my account password?
If you have forgotten your password, don't worry. You can easily reset it by clicking on the "Forgot your password?" link on the login page.
Once you do, you will receive an email with instructions to create a new password.
Follow the steps and choose a strong, easy-to-remember password.
Remember to keep your password protected and not share it with anyone.
